Customer Satisfaction Policy

We stand behind our products and services, ensuring fairness and trust in every interaction.

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Yugpe Provide 100% Customer Support

YUGPE is committed to resolving all customer issues — whether related to products or services — with complete transparency and satisfaction. YUGPE has a dedicated Product Return Policy, and all product-related requests will be processed strictly in accordance with this policy.

(Refer to the “Product Return Policy” section on our website for full details.)

YUGPE has trained its entire support team to deliver the highest quality service experience. Clear service guidelines have also been implemented for all distributors to ensure professional and ethical customer handling.

To provide better support and accountability, YUGPE has established a dedicated Customer Care Department, responsible for addressing and resolving all customer concerns in a timely manner.

Any customer of YUGPE can easily have their issues resolved by:

  • 👉 Contacting the distributor who has been providing or supplying the products.
  • 👉 Raising a complaint on the website through the "Complaint Registration" section on the home page.
  • 👉 Visiting the nearest YUGPE office and lodging a written complaint.
  • 👉 Sending an email to support@yugpe.com with all relevant details and documents.
  • 👉 Calling the Customer Care Department on +91 99978 19929 and registering their complaint.
  • 👉 You can also generate a support ticket directly from the website, and our team will assist you in resolving your issue.
  • 👉 Sending a written letter to:
    • YUGPE Digital Bharat Private Limited, : 01, YUGPE Office, Kunaira, Etawah, Uttar Pradesh – 206001

All customer complaints will be acknowledged and processed promptly. YUGPE ensures that every grievance is resolved within a maximum of 30 days from the date of receipt.